Information to Automotive Rental Corporations in Costa Rica

Information to Automotive Rental Corporations in Costa Rica

Information to Automotive Rental Corporations in Costa Rica

“My time’s restricted… how do I select?”

Automotive rental is a sizzling subject for vacationers headed to Costa Rica. Current analysis performed by the Costa Rican Institute of Tourism (ICT) signifies that, after lodging, renting a automotive is the most important expense, averaging $702 for an eleven-day trip.

The Web is buzzing with unfavourable opinions discussing overcharging, poor customer support and mechanical breakdowns. You may need even written one your self!

A typical midsize (3 – 4 adults) 4X4 rental runs between $58 and $65 every day with third occasion insurance coverage and charges can differ as a lot as 20 % amongst automotive rental firms, so studying a fast assessment will likely be time effectively spent when you calculate the financial savings.

So the query is; which rental firm affords the most effective stability of truthful worth, succesful customer support and dependable autos? I’ve researched all of it for you, so maintain studying!

Disclosure: This analysis was performed in Could – July 2013. The next firms had been chosen as a result of they’re essentially the most extensively utilized in Costa Rica. Some are native firms; others are worldwide franchises of acknowledged model names. Comparisons embody: customer support, pricing and the reservation course of. The businesses are listed alphabetically and never primarily based on private or on-line preferences.
Take into account this data earlier than renting:

Insurance coverage

One of many largest causes for complaints is from the stack of unexpected prices offered to the renter as soon as standing on the rental firm’s counter. Vacationers are sometimes drained after an extended flight after which are confronted by prices that weren’t anticipated, defined or budgeted.

Topping the record of grievances is the non-disclosure of charges related to the necessary third-party insurance coverage on the time the reservation is made.

In line with Costa Rican regulation, each driver is required to hold legal responsibility protection to insure in opposition to accidents to 3rd events. Automotive rental firms usually chorus from disclosing the price of this coverage within the quoted rental charge to look extra aggressive. Obligatory third-party insurance coverage can typically be as a lot as double the car’s rental price. The one assure in opposition to insurance coverage confusion is to inquire in case your estimate contains the third occasion insurance coverage and demand on a written citation.

Price of Obligatory Insurance coverage (additionally known as Third Social gathering or SLI)

Anticipate to pay between $12 and $15 every day for this insurance coverage, relying on the make and mannequin of the rented car and the rental automotive company. This can be a authorized situation of your rental settlement and is usually not lined by bank cards and can’t be waived. It is a truth of renting a automotive in Costa Rica.

Collision Injury Waiver (CDW)

Because the title suggests, this is not insurance coverage, however a waiver, which relieves the renter from any legal responsibility for injury to the rental automotive after the deductible is paid (often from $750 to $1,500). Some businesses require renters to buy their CDW coverage; thereby negating any bank card program. For an extra payment, many businesses do provide a zero legal responsibility choice the place the renter will likely be free of paying for any injury to the automotive. Some firms might put stress upon renters to buy the zero legal responsibility protection; nevertheless, it’s fully optionally available, until it’s within the wonderful print of their rental settlement.

Bank card insurance coverage packages might cowl the CDW for a rental car. Verify along with your chosen rental automotive firm to search out which proof of insurance coverage is required after which request that out of your bank card firm previous to arriving. If you happen to use your bank card’s CDW coverage, anticipate to pay a better deposit on the car; round $1,500 to $2000 is frequent. The upper deposit ensures that the bank card holder has sufficient monetary reserves to cowl damages if wanted. It is very important take into account that if utilizing CDW protection supplied by a bank card (in lieu of the hire a automotive operator), all damages will likely be billed to the renter’s bank card. The bank card firm will then reimburse the cardboard holder for damages.

Extra Insurance coverage

Tires and windshields are not often included in insurance coverage insurance policies, though extra insurance policies could also be taken out for overlaying these often broken objects. Neither the inside nor the beneath of the car could also be lined. All the time learn the wonderful print.

Normal Process

Your bank card will likely be charged, or a ‘maintain’ positioned, for the rental car through the time of the rental settlement; i.e. from selecting up the rental till you come it. Debit playing cards are usually not acceptable.

Extra Fees

Most firms have surcharges for extra drivers, automotive seats/boosters, cell telephones, coolers, GPS and/or roof racks. The prices differ from firm to firm, however since these extras are billed at a every day charge, it’s value checking the overall price — extra choices can add up in a short time! A GPS is round $8 to $10 per day; nevertheless, some operators might provide discounted models. Anticipate to pay round $5 every day for a kid seat and some {dollars} a day for all the opposite ‘niceties’. Vamos is notable for providing most of those choices and, throughout some promotions, even the GPS rental complimentarily. Alamo, Funds, Hertz and Nationwide cost essentially the most for such extra choices; whereas the opposite firms listed, cost extra cheap costs.

Surcharges

Most firms add small incremental prices, reminiscent of license plate and environmental charges, into the overall tally. Be cautious of operators who insert these extra prices into the small print of the rental contract. Autos rented direct on the airport incur airport taxes, that are a whopping 12% of your rental price!

The rental car ought to be returned with the identical quantity of gasoline, until in any other case indicated. If not, firms might cost above gasoline station charges for lacking gasoline.

Autos

There’s a debate over the autos provided by rental firms: Older automobiles enable the driving force to mix in additional than a shiny, new automotive. Having an older mannequin might have the oblique advantage of being much less scrutinized by automotive rental businesses for current nicks and scratches, not like a more recent car. Nonetheless, a more recent car could also be extra roadworthy. This debate carries on into the completely different car makes and fashions. Usually, Costa Rican companies are in a position to hire their autos for a decrease charge as a result of their automobiles are sometimes three to 5 years outdated (versus two to 3). On-line opinions would recommend that the native companies haven’t any extra complaints regarding car high quality than transnational franchises; analysis on boards, reminiscent of TripAdvisor.com, appears to point that prospects often recognize driving a less-than-new car by means of the wilds of Costa Rica. The explanations are lots, from street circumstances to the notion of less-then-new autos mixing in higher — a more recent car might draw extra undesirable consideration.

The alternatives of rental automobiles in Costa Rica are largely restricted to makes and fashions that preserve a aggressive resale worth, are a typical model within the nation, and are cheap to take care of. As such a rent-a-car operator’s fleet have a tendency to not be as various as the USA. Toyota, Nissan, Mitsubishi and Hyundai represent the mainstay manufacturers of most rental fleets.

Generally, drivers are charged for supposed ‘damages’ to the car upon return. As soon as receiving the car, renters ought to meticulously test for pre-existing flaws and evaluate it with the car inspection doc utilized by the rental automotive consultant. Some renters recommend photographing or videoing the car from all angles, to keep away from any disagreement between pre-existing and not too long ago broken objects.

Pricing

Automotive leases in Costa Rica are pricier in comparison with different nations. Duties on autos are excessive (as a lot as 50% of their worth!), elements are costlier and unforgiving street circumstances contribute to increased put on and tear, producing increased upkeep prices.

The rule is you get what you pay for — there are different choices than these rental firms listed right here, however they don’t seem to be listed for a superb cause. They merely fail to supply primary customer support and/or an appropriate car situation required for a (practically) trouble-free trip.

When evaluating rental automotive prices, it’s best to go on to the Costa Rican web site of the rental automotive firm, reasonably than attempting to make use of their worldwide format or an middleman (Expedia, Travelocity, Orbitz, Kayak, et al.). For a similar autos and reservation dates, the charges supplied by the respective worldwide vs. Costa Rican web sites for Alamo, Funds, Hertz and Thrifty differed considerably.

To keep away from confusion, print out all correspondence with the automotive rental firm with whom you could have reserved a car and convey this to the rental workplace with the quote given on the time of reservation.

The next prime ten chart ranks the businesses from highest priced to lowest and it contains the necessary insurance coverage cost. Within the circumstances of Alamo and Hertz, the determine comprises their CDW payment as it’s one in every of their rental necessities. This worth comparability relies on every week’s rental of a Daihatsu Bego, the place accessible (Greenback affords the Suzuki Vitara) from September 14th – twenty first, then once more in December to view each Inexperienced and Excessive Season charges. The record rapidly demonstrates that the value variation relies upon enormously on the corporate — for principally the identical service. These costs had been obtained in June/July 2013.

Rental Automotive Corporations Ranked In line with Value

September

10. Alamo $650.96
9. Hertz $514.27
8. Adobe $449
7. Funds $455
6. Nationwide $428.01
5. Thrifty $421.05
4. Service $374.43
3. Vamos $370.30
2. Greenback $364
1. Wild Rider $350

December

10. Alamo $650.96
9. Nationwide $597.51
8. Hertz $566.52
7. Funds $555
6. Greenback $532
5. Thrifty $506.58
4. Service $494.43
3. Vamos $461.30
2. Adobe $459
1. Wild Rider $395

Alamo ranks quantity ten for each seasons, making it the costliest firm. Funds, Hertz and Nationwide additionally charge low on the size for economical rental choices.

Firm Summaries

Adobe

Web site is obvious and simple to make use of, however pricing and even the autos listed will not be the identical as these given by an workplace consultant over the cellphone. Obligatory insurance coverage prices will not be proven with the record of autos and rental prices, however they’re clearly displayed on the next web page as a buyer strikes in the direction of reserving a reservation. Blended buyer opinions on-line. E-mail response is lower than 24 hours, however might not present all requested data.

Toll-free U.S.A and Canada cellphone quantity. No Stay Chat.
10 workplaces nationwide
Obligatory insurance coverage: $19 every day
Extra prices: GPS $9/day, youngster seat $5/day

Alamo

Web site is obvious and simple to make use of, however costs differ in opposition to quotes acquired over the cellphone. Obligatory insurance coverage prices will not be given with the record of autos and rental prices, however they’re clearly displayed on the next web page because the buyer strikes in the direction of making a reservation. Blended buyer opinions on-line. E-mail response is lower than 24 hours.

No toll-free U.S.A and Canada cellphone quantity or Stay chat
14 workplaces nationwide
Obligatory insurance coverage: $11.95 every day, however should additionally take their CDW at $12.95 every day
Extra prices: GPS $12/day, youngster seat $6/day

Funds

Web site is primary, however straightforward to make use of. Costs on-line differ to the quotations given by a consultant over the cellphone and relying on whether or not the worldwide or Costa Rican web site is used. Obligatory insurance coverage prices are given together with the record of autos; nevertheless, the opposite prices will not be listed. Blended buyer opinions on-line. E-mail response is greater than 24 hours.

No toll-free U.S.A and Canada cellphone quantity. No Stay Chat on Costa Rican web site.
10 workplaces nationwide
Obligatory insurance coverage: included within the listed worth
Extra prices: GPS $10.95/day, youngster seat $12/day (the costliest of the highest ten)

Greenback

Web site is obvious and simple to make use of. Costs quoted differ if calling from the U.S. or in Costa Rica. Obligatory insurance coverage prices will not be given with the record of autos and rental prices, however they’re clearly displayed on the next web page as a buyer strikes in the direction of a making a reservation. Blended opinions on-line, however usually receives constructive suggestions. E-mail inquiries answered inside 24 hours.

Toll-free U.S.A and Canada cellphone quantity. No Stay Chat.
3 workplaces nationwide
Obligatory insurance coverage: $16 every day
Extra prices: GPS $9/day, youngster seat $5/day

Hertz

Web site is obvious and simple to make use of. Obligatory insurance coverage prices will not be given in addition to the record of autos and rental prices, however they’re clearly displayed on the next web page because the buyer strikes in the direction of a reserving a reservation. Blended buyer opinions on-line. E-mail response lower than 24 hours.

Toll-free U.S.A and Canada cellphone quantity and Stay Chat (though it appears to be completely offline)
7 workplaces nationwide
Obligatory insurance coverage: $17.43 every day, however their CDW can be a requirement
Extra prices: GPS $12/day, youngster seat $2/day

Nationwide

Web site is obvious and simple to make use of. Obligatory insurance coverage prices will not be given together with the record of autos and rental prices, however they’re clearly displayed on the next web page as a buyer strikes in the direction of making a reservation. Blended buyer opinions on-line, however extra constructive than unfavourable. E-mail response lower than 24 hours.

Toll-free U.S.A and Canada cellphone quantity. Stay Chat.
22 workplaces nationwide
Obligatory insurance coverage: $25 every day (the costliest of the highest ten)
Extra prices: GPS $12/day, youngster seat $6/day

Service

Web site is obvious and consumer pleasant with only a slight confusion in that an internet quote is obtained by clicking on ‘Reserve Now’ and never the ‘Get a Quote’ choice. The response to a cellphone inquiry was to make use of the web site. Obligatory insurance coverage prices are given together with the record of autos and rental prices for the off-season prices and on the second web page of the opposite citation web page. Keep in mind is a extremely advisable gross sales consultant who’s talked about in lots of on-line opinions for the excessive stage of his customer support. Usually on-line opinions are constructive for Service. E-mail response is lower than 24 hours, though all data requested is probably not acquired.

U.S.A cellphone quantity, however not toll-free. No Stay Chat.
5 workplaces nationwide
Obligatory insurance coverage: $15 every day
Extra prices: GPS $5.99/day, youngster seat $2.99/day

Thrifty

Costa Rican model of the web site is not possible to make use of and you’re requested to register for a consumer title and password. Obligatory insurance coverage prices will not be given together with the record of autos and rental prices. A buyer has to click on on “Safety Choices” on the U.S. web site and choose the necessary insurance coverage by clicking on it — implying that it’s optionally available and never a required price. Thrifty are likely to obtain blended opinions on-line. E-mail response is greater than 24 hours.

Toll-free U.S.A and Canada cellphone quantity. No Stay Chat.
4 workplaces nationwide
Obligatory insurance coverage: $19.99 every day
Extra prices: GPS $10/day, youngster seat $5/day

Vamos

Web site is obvious and simple to make use of. Obligatory insurance coverage prices will not be given alongside aspect the record of autos and rental prices, however are clearly displayed on the next web page because the buyer strikes in the direction of reserving a reservation. Anibal, a consultant, is often talked about in on-line opinions for his excessive stage of customer support abilities. Basic Supervisor, George Schwarzenbach is understood on Journey Advisor for his upfront and sincere responses to prospects’ posts.

Lately, Vamos has acquired very constructive opinions on-line. E-mail response is lower than 24 hours. Stay Chat has immediate response time to inquiries.

Toll-free U.S.A and Canada cellphone quantity. Stay Chat.
3 workplaces nationwide
Obligatory insurance coverage: $11.95 every day
Extra prices: GPS $8/day, youngster seat free

Wild Rider

Web site is obvious and simple to make use of. Obligatory insurance coverage prices are given subsequent to the record of autos. Wild Rider is the one automotive rental agency in Costa Rica with no seen dangerous opinions on-line. Proprietor, Thorsten, is commonly praised for his effectivity and customer support, regardless of the very restricted assets the corporate has at hand. Emails obtain very immediate and detailed responses in lower than 12 hours.

No toll-free cellphone quantity or Stay Chat
1 workplace — no Liberia airport workplace
Obligatory insurance coverage: included
Extra prices: GPS $8/day, youngster seat $5/day

Comparability Evaluate

Buyer Service

Vamos and Wild Rider reply rapidly and effectively to e mail or reside chat inquiries. Adobe, Alamo, Greenback, Hertz, Nationwide, and Service reply to e mail inquiries in lower than 24 hours, however Adobe and Service didn’t present all the data requested (presumably a language barrier). Funds affords a free cellphone service, but it surely seems to be all the time busy. Hertz’s reside chat seems to be consistently offline. Through the previous yr, prospects who posted to on-line assessment websites expressed a specific satisfaction with the customer support supplied by Service, Vamos and Wild Rider.

Readability

Adobe, Alamo and Funds have completely different rental costs posted on their web sites than these quoted over the cellphone. Phone costs had been decrease than that quoted on the web site within the circumstances of Adobe and Alamo, however but increased within the case of Funds. Adobe additionally affords completely different car fashions over the cellphone as in comparison with their web site. Worldwide automotive rental companies with each a Costa Rican and worldwide web site seem to have pricing variations between the 2 websites.

Funds and Wild Rider embody the necessary insurance coverage of their rental costs, however Funds states that ‘different prices’ which will likely be offered on the counter within the small print on their web site. Rental costs for automotive seating needed to be verified on the cellphone as they don’t seem to be listed on the Funds web site.

All different firms excluding Thrifty (a U.S. web site), clearly present the necessary insurance coverage price with the citation given. Thrifty’s Costa Rican web site is solely unusable.

Pricing

Service, Vamos and Wild Rider constantly provide the most effective charges for each Inexperienced and Excessive seasons, though Greenback has one of many lowest Inexperienced season charges accessible, whereas Adobe has a less expensive Excessive season charge. Vamos provide the most effective “all inclusive” charges, given that the majority choices are supplied without spending a dime.

Adobe, Greenback, Service, Thrifty and Wild Rider stay aggressive with their pricing of things reminiscent of youngster seats. Alamo, Hertz and Nationwide are the costliest firms to hire from and their extra choice prices are additionally dearer.

“So, what’s your rental suggestion?”

General, the Costa Rican firms appear to trump the multi-nationals with higher pricing, service and readability.
Service affords a usually high-level of customer support and pretty aggressive pricing at each worldwide airports.
Vamos can provide environment friendly reserving and continued high-level of customer support with aggressive pricing, in addition to free extra choices at each SJO and LIR airports.
Wild Rider may be very extremely rated for a rental with clear and economical pricing and wonderful customer support, however they’re solely in San Jose.

“Now you are able to guide your rental automotive after seeing how the competitors compares. Good luck and comfortable travels!”

#Information #Automotive #Rental #Corporations #Costa #Rica

Leave a Comment

Your email address will not be published.

Scroll to Top